Both connected and unconnected systems can be managed via a fully-monitored and secure system that is remotely accessible 24/7. In addition, all remote systems can be monitored quickly and easily by product managers or technicians through our Program Management Portal via secure login or by notifications to your email or handheld device. Remote management activities include:
Remote System Health Monitoring
Remote System Health Monitoring decreases machine downtime, customer frustration, and potentially negative brand image associated with a malfunctioning unit. From accessing usage data, to remotely configuring software updates, our systems are developed to remotely handle all situations short of hardware replacement. We effectively reduce the need and costs for field services by leveraging robust software solutions in their place.
Remote System Health Monitoring decreases machine downtime, customer frustration, and potentially negative brand image associated with a malfunctioning unit. From accessing usage data, to remotely configuring software updates, our systems are developed to remotely handle all situations short of hardware replacement. We effectively reduce the need and costs for field services by leveraging robust software solutions in their place.
Activity Reporting
How do our clients measure the success of their self-service applications and report those metrics to leadership? By employing our Program Management Portal, product managers are practically sitting on the shoulder of customers while they use the kiosks. All data related to usage patterns is integrated within an easy-to-use reporting interface that enables managers to gauge the return on their investments and to evaluate customer preferences.
How do our clients measure the success of their self-service applications and report those metrics to leadership? By employing our Program Management Portal, product managers are practically sitting on the shoulder of customers while they use the kiosks. All data related to usage patterns is integrated within an easy-to-use reporting interface that enables managers to gauge the return on their investments and to evaluate customer preferences.
Remote Updating
Keeping content fresh is a fundamental success factor for any e-merchandising or kiosk program. For connected systems, updates can be sent out in real-time with no interaction required at the store level. Our patented bit SHUTTLE systems allow for field forces and merchandising groups to easily and securely update un-connected systems as well.
Keeping content fresh is a fundamental success factor for any e-merchandising or kiosk program. For connected systems, updates can be sent out in real-time with no interaction required at the store level. Our patented bit SHUTTLE systems allow for field forces and merchandising groups to easily and securely update un-connected systems as well.